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FAQs

Where can we find Dinki Human in real life?

We have a selection of stockists you can visit to have a feel of the product or to try it on your Dinkis! Please see the Stockists page.

Where do I find sizing information?

Each product page has a specific measurements guide for that style. You can also view our Sizing Guide for conversions between UK and EU sizing and for our standard body measurements to help you to find the best size option for your Dinki Human.

How often do you re-stock products after they've sold out?

Usually, sold out styles are not re-stocked. However, if there is an item you're really interested feel free to get in touch via our Contact Page. Sometimes its worth checking!

What does GOTS certified organic cotton actually mean?

"The Global Organic Textile Standard (GOTS) is the world's leading textile processing standard for organic fibers, including ecological and social criteria, backed by independent certification of the entire textile supply chain."

Source: Global Standard

What does OEKO-TEX standard actually mean?

"The STANDARD 100 by OEKO-TEX is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used."

Source: OEKO-TEX

What's the difference between organic and OEKO-TEX?

"Organic certification is all about how the raw materials for your fabric is grown. Oeko-Tex certification is about how the fabric is processed, including things like dyes and finishes. Oeko-Tex textiles and fabrics are certified free of harmful chemicals and are safe for human use."

Source: Hello Charlie

I'm finished with my Dinki Human product and I don't want to throw it away! What can I do with it?

We hate the idea of our products ending up in landfill! We encourage you to pass your Dinki items on to others when you’re finished with them. There are loads of ways you can help extend the life cycle of your Dinki Human product. You can; repair them if they’re broken, pass them on to family or friends, keep them as a momento of their childhood, donate them to a local charity or recycle them.

Or there's another great option, we have a Pre-Loved Inititative - return an item to Dinki Human HQ and we’ll re-make them into something new or donate them to a local children's charity. In exchange we will give you 20% off your next purchase.

How do I care for my Dinki Human product?

Each product page displayed care instructions as part of the product description. You can also find our handy Washing Guide on each product page. The care label found inside the Dinki Human garment will also have washing instructions and show the fabric composition for your reference.

I bought an item a while back, and now it's on sale, can I have a refund for the difference in price?

Sorry no. The prices displayed at the time of your purchase are final, and all costs are clearly shown at the checkout. When you confirm an order you accept the price along with the Terms and Conditions.

Where can I hear about latest offers?

We'd love you to subscribe to our mailing list! We share discount codes and give you the first looks into new collections, and we definitely don't fill your inboxes with salesy chat!

How can I learn more about your sustainable credentials?

All information about Our Ethos and the importance of sustainable business practise can be found on our website. You can also find details of our supply chain, and we regularly post articles around the subjects of sustainability and ethical manufacture in our Sustainability and Dinki Ethos Journal.

How do I return? How do I exchange? How do I get a refund?

All returns information can be found on our Exchanges and Returns page.